Returns Policy
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please email customercare@vivantskincare.com
What To Expect
What You’ll See
Pores will appear smaller. Regular use will reveal a brighter complexion and overall smoother, more consistent tone and texture.
What You’ll Feel
Mild exfoliating and slight astringent effect.
What You Should Know
Micro-peeling is normal during the acclimation period. If over-drying occurs, reduce usage to every other day.
Anti-bacterial, anti-microbial, brightening, gently exfoliating Mandelic Acid will not trigger hyperpigmentation.
How To Use
Regimen Step: Two
Use after cleansing and before applying corrective serums to clear the skin of loose epidermal cells and impurities and allow for optimal product penetration.
Frequency: As needed - AM and PM. Start usage every other day. Increase to daily or twice daily as skin becomes acclimated. Frequency may be increased to remove excess oil or to accelerate your skin care program.
Method: Moisten a cotton pad with a small amount of tonic and wipe over face, neck, and décolleté.
Pro tips:
When skin is fully acclimated to the 3% formula, move up to 9% Mandelic Acid 3-in-1 Toner, or another of Vivant’s advanced toners, to push your progress further.
Refrigerate during warmer months for a refreshing lift.
Ingredients
Key Ingredients:
Mandelic Acid: A naturally derived extract of bitter almonds. Particularly effective in targeting acne, age spots, discoloration, and wrinkles while minimizing irritation. A natural skin lightener.
Witch Hazel: Natural botanical astringent with strong antioxidant and anti-inflammatory properties.
Lactic Acid: Alpha Hydroxy Acid (AHA) derived from fermented milk. Gentler than other AHAs. Exfoliates dead skin, encourages cell renewal, aids in regulating pH and acts as moisture binder.
Fructose: A natural humectant found in fruit and honey.
Urea: An organic compound and product of protein metabolism. Promotes rehydration in skin.
Sodium PCA: Skin’s natural moisturizing factor, Sodium PCA (pyrrolidone carboxylic acid) aids skin repair. Repels daily polluting aggressors such as smoke and UV rays.
Ingredients:
Water, Alcohol Denat., Propylene Glycol, Hamamelis Virginiana (Witch Hazel) Extract, Mandelic Acid, Polysorbate 20, Sodium Lactate, Sodium PCA, Glycine, Fructose, Urea, Niacinamide, Inositol, Sodium Benzoate, Lactic Acid.
THE REGIMEN
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