Returns Policy
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please email customercare@vivantskincare.com
What To Expect
What You’ll See
Pores will appear smaller. Regular use will reveal a brighter complexion and overall smoother, more consistent tone and texture.
What You’ll Feel
Mild exfoliating and slight astringent effect.
What You Should Know
Micro-peeling is normal during the acclimation period. If over-drying occurs, reduce usage to every other day.
Anti-bacterial, anti-microbial, brightening, gently exfoliating Mandelic Acid will not trigger hyperpigmentation.
How To Use
Regimen Step: Two
Use after cleansing and before applying corrective serums to clear the skin of loose epidermal cells and impurities and allow for optimal product penetration.
Frequency: As needed - AM and PM. Start usage every other day. Increase to daily or twice daily as skin becomes acclimated. Frequency may be increased to remove excess oil or to accelerate your skin care program.
Method: Moisten a cotton pad with a small amount of tonic and wipe over face, neck, and décolleté.
Pro tips:
When skin is fully acclimated to the 3% formula, move up to 9% Mandelic Acid 3-in-1 Toner, or another of Vivant’s advanced toners, to push your progress further.
Refrigerate during warmer months for a refreshing lift.
Ingredients
Key Ingredients:
Mandelic Acid: A naturally derived extract of bitter almonds. Particularly effective in targeting acne, age spots, discoloration, and wrinkles while minimizing irritation. A natural skin lightener.
Witch Hazel: Natural botanical astringent with strong antioxidant and anti-inflammatory properties.
Lactic Acid: Alpha Hydroxy Acid (AHA) derived from fermented milk. Gentler than other AHAs. Exfoliates dead skin, encourages cell renewal, aids in regulating pH and acts as moisture binder.
Fructose: A natural humectant found in fruit and honey.
Urea: An organic compound and product of protein metabolism. Promotes rehydration in skin.
Sodium PCA: Skin’s natural moisturizing factor, Sodium PCA (pyrrolidone carboxylic acid) aids skin repair. Repels daily polluting aggressors such as smoke and UV rays.
Ingredients:
Water, Alcohol Denat., Propylene Glycol, Hamamelis Virginiana (Witch Hazel) Extract, Mandelic Acid, Polysorbate 20, Sodium Lactate, Sodium PCA, Glycine, Fructose, Urea, Niacinamide, Inositol, Sodium Benzoate, Lactic Acid.
Customer Reviews
I was having high expectations based on the reviews, unfortunately, the toner does do its job for my skin. First time in a while started having my acne back as I switched to the whole vivant lane. Disappointing. Would like to actually return the whole purchase.
Dear Habana,
Thank you for taking the time to let us know about your experience with our products. We are not happy to learn that you don't like the products.
Vivant Products are formulated to work as a synergistic System. Each product enhances the efficacy of the next.
Vivant is a dermatological line. Our products are formulated with transformative ingredients that meet the highest USP (United States Pharmacopeia) standards. When using your regimen, you will see and feel the difference. Sometimes those changes can be confusing, however, do not mistake action for reaction. The changes you see in your skin are the sign that your products are working.
When you first begin using a dermatological product, your skin will go through a period of acclimation as it adjusts to the new ingredients. This acclimation period may take anywhere from 30-60 even 90 Days, depending on your skin type and condition and most importantly your consistency.
The skin may appear rosy and pink. There will be purging, dryness, tightness, irritation, redness, and itching, as well as some light flaking or exfoliation due to exfoliation and acclimation of the products. That’s desirable. These are the signs of cellular regeneration and real change in your skin. You will not see the desired results without some of these signs of acclimation occurring. If, however, your skin is stinging or inflamed. Slow back down again, meaning reduce usage to once a day every third day, and gradually ramp back up to daily usage.
Don’t give up and be consistent, consistency is key to achieving the optimal results you are looking for.
We hope that after reading the acclimation process, you'll be able to like the products after passing that period of time.
The Vivant Team
My skin went from 0 to 10 in one month of using this line.
Dear Sasha,
We are thrilled to learn that you love our products! We love the pictures!!! Your skin looks amazing!!! WOW WOW WOW
Thank you so much for leaving an awesome review on the 3% mandelic Acid 3-in-1 Toner.
The 3% Mandelic Acid 3-in-1 Toner is antibacterial, reduces surface oil, and lifts off discolorations. It suppresses acne causing bacteria and stimulates new collagen growth.
Thank you for being loyalty to our brand and we hope that you continue enjoying our products. We appreciate that you would like to recommend our products to your friends.
The Vivant Team
I use this toner each morning and it helps keep my acne at bay. It also helps my skin tone and texture.
Dear Lara,
We are very happy to learn that you love the 3% Mandelic Acid Toner and that is giving you great results.
The 3% Mandelic Acid Toner is an exceptional, multi-purpose clarifying toner. It is antibacterial, it suppresses acne causing bacteria. lifts off hyperpigmentation and stimulates new collagen growth.
Thank you for taking the time to leave an amazing review and we hope that you keep enjoying our products.
The Vivant Team
3% Mandelic Acid 3-in-1 Toner
Dear Tetiana,
Thank you for your review!
-Vivant Team
3% Mandelic Acid 3-in-1 Toner
Dear Vivant Believer,
We are glad you are enjoying the 3% Mandelic Acid Toner!
-Vivant Team
THE REGIMEN
VIVANT SKINCARE BLOG + NEWS
Customer Reviews
I was having high expectations based on the reviews, unfortunately, the toner does do its job for my skin. First time in a while started having my acne back as I switched to the whole vivant lane. Disappointing. Would like to actually return the whole purchase.
Dear Habana,
Thank you for taking the time to let us know about your experience with our products. We are not happy to learn that you don't like the products.
Vivant Products are formulated to work as a synergistic System. Each product enhances the efficacy of the next.
Vivant is a dermatological line. Our products are formulated with transformative ingredients that meet the highest USP (United States Pharmacopeia) standards. When using your regimen, you will see and feel the difference. Sometimes those changes can be confusing, however, do not mistake action for reaction. The changes you see in your skin are the sign that your products are working.
When you first begin using a dermatological product, your skin will go through a period of acclimation as it adjusts to the new ingredients. This acclimation period may take anywhere from 30-60 even 90 Days, depending on your skin type and condition and most importantly your consistency.
The skin may appear rosy and pink. There will be purging, dryness, tightness, irritation, redness, and itching, as well as some light flaking or exfoliation due to exfoliation and acclimation of the products. That’s desirable. These are the signs of cellular regeneration and real change in your skin. You will not see the desired results without some of these signs of acclimation occurring. If, however, your skin is stinging or inflamed. Slow back down again, meaning reduce usage to once a day every third day, and gradually ramp back up to daily usage.
Don’t give up and be consistent, consistency is key to achieving the optimal results you are looking for.
We hope that after reading the acclimation process, you'll be able to like the products after passing that period of time.
The Vivant Team
My skin went from 0 to 10 in one month of using this line.
Dear Sasha,
We are thrilled to learn that you love our products! We love the pictures!!! Your skin looks amazing!!! WOW WOW WOW
Thank you so much for leaving an awesome review on the 3% mandelic Acid 3-in-1 Toner.
The 3% Mandelic Acid 3-in-1 Toner is antibacterial, reduces surface oil, and lifts off discolorations. It suppresses acne causing bacteria and stimulates new collagen growth.
Thank you for being loyalty to our brand and we hope that you continue enjoying our products. We appreciate that you would like to recommend our products to your friends.
The Vivant Team
I use this toner each morning and it helps keep my acne at bay. It also helps my skin tone and texture.
Dear Lara,
We are very happy to learn that you love the 3% Mandelic Acid Toner and that is giving you great results.
The 3% Mandelic Acid Toner is an exceptional, multi-purpose clarifying toner. It is antibacterial, it suppresses acne causing bacteria. lifts off hyperpigmentation and stimulates new collagen growth.
Thank you for taking the time to leave an amazing review and we hope that you keep enjoying our products.
The Vivant Team
3% Mandelic Acid 3-in-1 Toner
Dear Tetiana,
Thank you for your review!
-Vivant Team
3% Mandelic Acid 3-in-1 Toner
Dear Vivant Believer,
We are glad you are enjoying the 3% Mandelic Acid Toner!
-Vivant Team