Returns Policy
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please email customercare@vivantskincare.com
What To Expect
What You’ll See
Firmer, brighter, more even skin tone and texture. Gentle exfoliation reduces the appearance of fine lines, dark spots, and acne impactions.
What You’ll Feel
Micro-exfoliation is normal. If excessive drying occurs, skip a few days and restart every other day.
What You Should Know
Anti-bacterial, anti-microbial, brightening, gently exfoliating Mandelic Acid will not trigger hyperpigmentation. Excellent alternative to glycolic acid for sensitive or dark skin tones.
How To Use
Regimen Step: Three
Use following cleansing and toning steps, when skin is primed for optimum product penetration.
Frequency: Once or twice daily - AM and/or PM. Start usage every other day and build to daily use.
Method: Apply in an even layer over entire area (no spot treatment). Allow to dry before applying any additional products.
Pro tips:
Apply Spin Trap Antioxidant Serum after the Mandelic Acid serum has dried for added brightening and photoprotective effects.
May be used on face, neck, chest, and back.
Additional notes: Best for skin already acclimated to 8% Mandelic Acid 3-in-1 Serum.
Ingredients
Key Ingredients:
Mandelic Acid: A naturally derived extract of bitter almonds. Particularly effective in targeting acne, age spots, discoloration, and wrinkles while minimizing irritation. A natural skin lightener.
Lactic Acid: Alpha Hydroxy Acid (AHA) derived from fermented milk. Gentler than other AHAs. Exfoliates dead skin, encourages cell renewal, aids in regulating pH and acts as moisture binder.
Urea: An organic compound and product of protein metabolism. Promotes rehydration in skin.
Sodium PCA: Skin’s natural moisturizing factor, Sodium PCA (pyrrolidone carboxylic acid) aids moisture retention and skin repair. Repels daily aggressors like pollution, smoke and UV rays.
Niacinamide: A water-soluble form of Vitamin B with firming effect and anti-inflammatory properties.
Inositol: Part of the Vitamin B family. Provides maintenance to the cell membrane.
Ingredients:
Alcohol Denat., Water, Propylene Glycol, Mandelic Acid, Sodium Lactate, Sodium PCA, Glycine, Fructose, Urea, Niacinamide, Inositol, Sodium Benzoate, Lactic Acid.
Customer Reviews
Hi,
Is there a recommended amount of the 15% Mandelic Acid Serum to be used? I noticed a specific amount of drops to use have not been stated on the box or bottle.
Dear Luann,
Thank you for contacting us and leaving a review about our product.
The 15% Mandelic Serum comes with a dropper. Once you squeeze the dropper, it will be filled half way. That amount should be enough to cover the whole face, excluding the eye area.
Hope this helps!
The Vivant Team
The product has such a water-like consistency it’s difficult to use the eye dropper and not lose some of the product. I inevitably have some of the product running off my finger before it makes it to my face. I’d prefer a squeeze bottle that provides more control of the dispensing.
Dear J,
Thank you for taking the time to leave a review and also to let us know about the dropper for the 15% Mandelic Acid Serum.
We are happy that you love our product. Thank you for recommending it to your friends.
Regarding the dropper, let us guide you on a way to avoid wasting any product. Empty the dropper into the palm of your hands and use the fingers from the opposite hand to apply the product on your face. This way you will not waste product.
Hope this help and makes it easier for you to enjoy the product!
The Vivant Team
It is the best, I have been using it for years!
Dear Heidi,
Thank you so much for leaving a 5 star review. We are happy to learn that you love the 15% Mandelic Acid Serum and thank you for being a loyal customer thru the years.
The 15% Mandelic Acid 3-in-1 Serum is very effective in targeting acne, age spots, skin discoloration and wrinkles.
We hope that you continue enjoying our products for years to come.
The Vivant Team
This stuff is amazinggggg. Worth every penny. I have tried so many different products over the years and nothing has worked. A coworker recommended it to me and I’m so glad she did because I am hooked. I’m a black women who suffers from acne scars and hyperpigmentation. So to see my skin change and to get continuous compliments on it has been amazing. My only complaint is that the test tube it comes with came in broken they sent another one immediately but that one ended breaking too so I would say they would need to improve that. But other than that I would recommend to everyone.
Dear Shanley,
WOW! Your skin looks amazing!! We are thrilled to learn that you love our 15% Mandelic Acid 3-in-1 Serum and that you are getting awesome results.
The 15% Mandelic Acid 3-in-1 Serum is our Super Strength, Super Gently, Superstar Serum. Exfoliates, clarifies, refines and retextures skin without the harsh irritation.
Thank you for your loyalty to our brand and thank you so much for sharing your amazing pictures. We appreciate this wonderful review!!!
The Vivant Team
I have been using the 8% for 6 months and my skins been acting up a bit and I got some discoloration from vacation as well. So I thought I try the 15%. I was worried my skin would peel even more bc it’s always peeling even from the 8%, but it’s no worse at all and it clears skin much faster. I’ve actually been mixing it with the 8% and they work great together. The only thing I don’t like about the 15% vs the 8% is there’s alcohol in it, which I try to avoid putting on my face. It’s one of the very 1st ingredients too, as a skincare chemist for a living I would have made it without the alcohol. But that being said it’s not the worst thing and it works well. I use it straight on acne and areas of discoloration. Only been about a week so can’t see full effects yet but so far I am happy with it. I will still keep both strengths tho. I think that’s smart for anyone to do and to mix or alternate or spot treat w the 15%!!! Another favorite product from Vivant!!!!!
Dear Rachael,
Thank you for sharing your love for the 15% Mandelic Acid Serum. We are so happy to learn that you are getting amazing results.
Yes the 15% Mandelic Acid Serum has Super Strength, is Super Gentle, is a Superstar Serum. Ideal for Skin acclimated to 8% Mandelic acid Serum.
Dr. Fulton's formulas are meant to work fast. We use Denatured Alcohol (non-drinkable alcohol) as an important vehicle to carry our active and key ingredients, much like water in other products.
Alcohol evaporates rather quickly leaving the key ingredient unclouded and ready to penetrate the skin. As a plus, in most formulations we add emollients and moisturizing ingredients to counter the drying effect alcohol may have in some patients.
We hope that by maintaining consistency you will be able to achieve the optimal results you are looking for.
Thank you for the amazing review.!
The Vivant Team
THE REGIMEN
VIVANT SKINCARE BLOG + NEWS
Customer Reviews
Hi,
Is there a recommended amount of the 15% Mandelic Acid Serum to be used? I noticed a specific amount of drops to use have not been stated on the box or bottle.
Dear Luann,
Thank you for contacting us and leaving a review about our product.
The 15% Mandelic Serum comes with a dropper. Once you squeeze the dropper, it will be filled half way. That amount should be enough to cover the whole face, excluding the eye area.
Hope this helps!
The Vivant Team
The product has such a water-like consistency it’s difficult to use the eye dropper and not lose some of the product. I inevitably have some of the product running off my finger before it makes it to my face. I’d prefer a squeeze bottle that provides more control of the dispensing.
Dear J,
Thank you for taking the time to leave a review and also to let us know about the dropper for the 15% Mandelic Acid Serum.
We are happy that you love our product. Thank you for recommending it to your friends.
Regarding the dropper, let us guide you on a way to avoid wasting any product. Empty the dropper into the palm of your hands and use the fingers from the opposite hand to apply the product on your face. This way you will not waste product.
Hope this help and makes it easier for you to enjoy the product!
The Vivant Team
It is the best, I have been using it for years!
Dear Heidi,
Thank you so much for leaving a 5 star review. We are happy to learn that you love the 15% Mandelic Acid Serum and thank you for being a loyal customer thru the years.
The 15% Mandelic Acid 3-in-1 Serum is very effective in targeting acne, age spots, skin discoloration and wrinkles.
We hope that you continue enjoying our products for years to come.
The Vivant Team
This stuff is amazinggggg. Worth every penny. I have tried so many different products over the years and nothing has worked. A coworker recommended it to me and I’m so glad she did because I am hooked. I’m a black women who suffers from acne scars and hyperpigmentation. So to see my skin change and to get continuous compliments on it has been amazing. My only complaint is that the test tube it comes with came in broken they sent another one immediately but that one ended breaking too so I would say they would need to improve that. But other than that I would recommend to everyone.
Dear Shanley,
WOW! Your skin looks amazing!! We are thrilled to learn that you love our 15% Mandelic Acid 3-in-1 Serum and that you are getting awesome results.
The 15% Mandelic Acid 3-in-1 Serum is our Super Strength, Super Gently, Superstar Serum. Exfoliates, clarifies, refines and retextures skin without the harsh irritation.
Thank you for your loyalty to our brand and thank you so much for sharing your amazing pictures. We appreciate this wonderful review!!!
The Vivant Team
I have been using the 8% for 6 months and my skins been acting up a bit and I got some discoloration from vacation as well. So I thought I try the 15%. I was worried my skin would peel even more bc it’s always peeling even from the 8%, but it’s no worse at all and it clears skin much faster. I’ve actually been mixing it with the 8% and they work great together. The only thing I don’t like about the 15% vs the 8% is there’s alcohol in it, which I try to avoid putting on my face. It’s one of the very 1st ingredients too, as a skincare chemist for a living I would have made it without the alcohol. But that being said it’s not the worst thing and it works well. I use it straight on acne and areas of discoloration. Only been about a week so can’t see full effects yet but so far I am happy with it. I will still keep both strengths tho. I think that’s smart for anyone to do and to mix or alternate or spot treat w the 15%!!! Another favorite product from Vivant!!!!!
Dear Rachael,
Thank you for sharing your love for the 15% Mandelic Acid Serum. We are so happy to learn that you are getting amazing results.
Yes the 15% Mandelic Acid Serum has Super Strength, is Super Gentle, is a Superstar Serum. Ideal for Skin acclimated to 8% Mandelic acid Serum.
Dr. Fulton's formulas are meant to work fast. We use Denatured Alcohol (non-drinkable alcohol) as an important vehicle to carry our active and key ingredients, much like water in other products.
Alcohol evaporates rather quickly leaving the key ingredient unclouded and ready to penetrate the skin. As a plus, in most formulations we add emollients and moisturizing ingredients to counter the drying effect alcohol may have in some patients.
We hope that by maintaining consistency you will be able to achieve the optimal results you are looking for.
Thank you for the amazing review.!
The Vivant Team