Returns Policy
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please email customercare@vivantskincare.com
What To Expect
What You’ll See
Skin immediately starts to repair. When used daily, skin will take on a healthy, rosy glow, and you will notice a more consistent skin tone, reduction of redness, refinement of pores, and overall smoother, firmer appearance. Benefits can be seen in less than two weeks.
What You’ll Feel
Slight peeling or flaking and tingling sensation as skin acclimates is normal and indicates the product is working. If excessive drying, redness or peeling occurs during the first two or three weeks, skip treatment for a day or two, then restart slowly.
What You Should Know
If skin shows no reaction, increase usage to twice daily, or move up to the next level of Vivant’s vitamin A therapy. You should experience some light peeling every week.
How To Use
Regimen Step: Three
Use following cleansing and toning steps, when skin is primed for optimum product penetration.
Frequency: Up to twice daily - AM and/or PM. Begin usage every other day and gradually increase to daily application. (See skin type considerations below for more specifics.)
Method: Apply an even layer over the entire face, neck, and décolleté (no spot treating). Allow serum to dry briefly before applying additional products or makeup to skin.
Suggested Blog: How to Layer Your Products Like A Pro
Considerations:
Normal or Combination Skin
Start using a Derm-A-Renew™ every other night for the first week to ten days, then gradually increase to twice daily.
Sensitive Skin, Arid or Dry Winter Climate Conditions
Begin with one application of Derm-A-Renew™ every third night through the second week. Increase to every other night for a further week, and nightly thereafter. Eventually, you may be able to use the program up to twice daily.
Oily Skin or Hot Tropical Climate Conditions
Because your natural oil flow creates a film that slows the effects of the Vitamin A, the program can be stepped up more quickly. You may be able to start immediately using the serum once a day. As skin acclimates, begin applying Derm-A-Renew™ twice daily.
Pro tips: Once skin has acclimated to Derm-A-Renew™, move up to Derm-A-Gel®.
Ingredients
Active Ingredients:Lactic Acid: Alpha Hydroxy Acid (AHA) derived from fermented milk. Gentler than other AHAs. Exfoliates dead skin, encourages cell renewal, aids in regulating pH and acts as moisture binder.
Oligopeptides: Small chain amino acids that stimulate skin’s natural production of collagen, hyaluronic acid and elastin to combat fine lines, wrinkles and thinning skin.
Retinyl Propionate: Developed and patented by Dr. James E. Fulton, the most effective non-prescription retinoid available. Helps diminish the appearance of fine lines and wrinkles, while protecting from further photo-aging and free radical damage.
Urea: An organic compound and product of protein metabolism. Promotes rehydration in skin.
Niacinamide: A water-soluble form of Vitamin B with firming effect and anti-inflammatory properties.
Kojic acid: Natural pigment inhibitor derived from mushrooms. Lightens skin and protects against sun damage.
Inactive Ingredients:Water, Propylene Glycol, Sorbitan Sesquioleate, Ethylhexyl Dimethyl PABA, Niacinamide, Retinyl Propionate, Glycerin, Steareth-20, N-Hydroxysuccinimide, Chrysin, Palmitoyl Oligopeptide, Palmitoyl Tetrapeptide-7, Carbomer, BHT, Kojic Dipalmitate, Disodium EDTA, Sodium Lactate, Sodium PCA, Glycine, Fructose, Urea, Niacinamide, Inositol, Sodium Benzoate, Lactic Acid, Diazolidinyl Urea, Methylparaben, Propylparaben, Sodium Hydroxide