Returns Policy
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please email customercare@vivantskincare.com
Customer Reviews
My face was covered in sun spots. After a few visits to the dermatologist and no results… I felt defeated. I thank God for the friend that recommended these products because I had never heard of Vivant. My face went through different stages of flaking… lots and lots of flaking but I didn’t give up! I’m so glad I didn’t! It’s only been two weeks and I can’t believe my eyes! Slowly getting my face back! Now, I’m
trying to figure out what to do after I’m done with the starter kit! I am a forever customer from now on!
Dear Alicia,
We are elated to learn that you have seen a positive change in your skin thanks to your consistency and dedication to Vivant Skin Care. It is normal to experience flaking when using our skin care regimen, as our products help expedite cell turnover and thus shed old skin to help the new skin emerge, healthier and more beautiful then ever. Once you are done with your starter kit, we encourage you to schedule a complimentary consultation with our Skin Couch on our website. We are delighted to help you every step of the way in attaining your skin care goals!
Totally satisfied!!! Amazing results in 14 days the product really works. I want more of it! I have tried many products but never have any of the products do not come close to the results I am re diving from Vivant. I was so sad as I spilt half the bottle of my 15% Mandelic Acid Serum, so I using it sparingly but I still see results. Thank you.
THE REGIMEN
VIVANT SKINCARE BLOG + NEWS
Customer Reviews
My face was covered in sun spots. After a few visits to the dermatologist and no results… I felt defeated. I thank God for the friend that recommended these products because I had never heard of Vivant. My face went through different stages of flaking… lots and lots of flaking but I didn’t give up! I’m so glad I didn’t! It’s only been two weeks and I can’t believe my eyes! Slowly getting my face back! Now, I’m
trying to figure out what to do after I’m done with the starter kit! I am a forever customer from now on!
Dear Alicia,
We are elated to learn that you have seen a positive change in your skin thanks to your consistency and dedication to Vivant Skin Care. It is normal to experience flaking when using our skin care regimen, as our products help expedite cell turnover and thus shed old skin to help the new skin emerge, healthier and more beautiful then ever. Once you are done with your starter kit, we encourage you to schedule a complimentary consultation with our Skin Couch on our website. We are delighted to help you every step of the way in attaining your skin care goals!
Totally satisfied!!! Amazing results in 14 days the product really works. I want more of it! I have tried many products but never have any of the products do not come close to the results I am re diving from Vivant. I was so sad as I spilt half the bottle of my 15% Mandelic Acid Serum, so I using it sparingly but I still see results. Thank you.